Purpose
Our Monitoring Alert webhooks have been created to trigger a webhook whenever an Alert is generated from our ongoing Monitoring system. This will enable you to utilise any downstream automation, notifications, emails etc. whenever an Alert is generated on a Case you have configured.
Getting Set Up
W2 Webhooks are an important new feature of Case Management, in order to make use of them you will need to ensure:
- You are using W2's Case Management system.
- You have informed us of the callback URL you are listening on.
To establish either of these you can reach out to our Support team who can help you get started.
Sample Payload
The W2 webhook consists of an HTTP POST call with an application/JSON payload.
Custom headers.